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Newbury Park residents share concerns about lack of staff training with new lifts at tube station

A group which campaigned for lifts to be installed at Newbury Park station has claimed not all staff there have been fully trained in their use.

The lifts were opened earlier this month at the Central line station.

But the Seven Kings and Newbury Park Residents Association (SKNPRA) says not all staff know the protocols if there’s a fire, or how to use the new ramps to help disabled passengers onto trains.

“There are London Underground staff at Newbury Park station who we’ve been told do not have adequate training to ensure the lifts are operational at all times, said Mark Kennedy, from SKNPRA. “In terms of emergency situations, they appear to not be trained to assist wheelchair users.

“We’re given to understand the lifts will be closed (if trained staff are not available).”

The new lifts have been operational since the start of November.

SKNPRA says, although some staff are trained, they work on a roster system which means they also work at other stations on the Central Line route and some shifts are left without trained staff.

Mark added: “Anybody using the tube network who’s gone out … may well come back and there’s been a change of rostered staff. Assisting them on and off the tube with the ramps is clearly going to be a problem.”

SKNPRA is urging TfL to bring staff fully up to speed with training “without delay.”

TfL did not respond to Time 107.5’s request for a comment.

SKNPRA claims some staff have not been trained on how to use the ramps to help wheelchair users

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