Costa Coffee denies charging staff to cover Upminster robbery cost

The store where the robbery allegedly took place (credit: Google Maps)

Costa Coffee has denied claims a staff member was asked to cover the cost of money allegedly stolen during a robbery at a shop in Upminster.

The incident happened at the store in Station Lane yesterday (Sunday, 4 August), leaving the woman working there shocked and upset.

Her family claim she was then asked by the franchise owner to pay £240, but Costa Coffee has denied this.

When asked by Time 107.5 about the robbery, a spokesperson for the brand said: “We can confirm that an incident took place at the Costa Coffee store in Upminster on Sunday 4 August.

“We have not asked any of our team members to reimburse the store and are working with the police to support their investigations.”

The alleged incident has sparked an angry reaction on social media, after the staff member’s mum posted about it on Facebook.

Costa Coffee has responded to many of the comments made towards the organisation.

Hi Terry, we can confirm that we have not asked any of our team members to reimburse the store and are working with the police to support their investigations. ^Lauren

— Costa Coffee (@CostaCoffee) August 5, 2019

We’re aware of the incident and currently investigating what happened. Please rest assured we won’t be asking teams to cover this, our priority is their well-being ^Adam

— Costa Coffee (@CostaCoffee) August 5, 2019

Time 107.5 has contacted the staff member and her family to hear their side of the story.