The YMCA were rated 20 out of 50 operators
Secret shopper agency, Proinsight Research, has examined how effectively the health and fitness industry adapted their offerings to suit the current climate.
Mystery shops were carried out at 50 different operators who were providing digital classes. The YMCA ranked 20 overall.
The person evaluating them said: “for a single site, I thought the class offering was excellent. There is a wide range of classes taking place at different hours of the day.
“The class was conducted via Zoom and you could see and hear all of the other participants. I think this is an excellent idea to create a sense of community for those who are familiar with attending a class at the facility and speaking to one another. The instructor allowed everyone to say hello to each other and have a little catch – she was very good and explained each exercise clearly.”
The YMCA scored above the average rating of 62.3%.
It is “fantastic news” for the team running the classes according to a spokesperson for YMCA Thames Gateway.
“Being given the news we had to shut was awful, for the staff and our members,” said Director of Programmes for YMCA Thames Gateway, Joanna Read.
We truly love helping our members to stay fit and connect to other people in their communities. We have had great fun working out how to use technology to keep people motivated and connected, and it’s a privilege to be invited into people’s homes a few times a week.
“Alongside the importance of keeping our members active during lockdown, as a charity, our fitness membership fees are vital to our survival. Not only do they cover the obvious costs associated with delivering a health and wellbeing service, they also support the young people staying in the YMCA.”
Joanna explained they are busy working on ways to continue providing their digital lessons following lockdown but are eager to share a cuppa with their members again.
You can find out more about membership to the YMCA here.
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Tags: Romford, Havering
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