For three days c2c was charging customers more than they should have
c2c said an error caused incorrect fare date to be loaded into its ticketing system and increased prices on Saturday.
Anyone who used the trainline to travel between London Fenchurch Street and south Essex might have been affected by the price hike.
“We apologise for any issues this has caused,” said a spokesperson for the company.
They urged anyone who purchased a ticket between Saturday and Monday to contact their customer relations team to arrange a refund.
People who used Oyster or Contactless fares are not believed to have been affected.
“Please email firstname.lastname@example.org with a copy of your ticket,” added the spokesperson.
“If you can also include a brief description of how your ticket was incorrectly priced, the date when you purchased it will help the team resolve your issue quickly.”
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